Issues & Resolutions
In the unlikely event that our product fails to meet your expectations or are defective, we offer a range of resolutions to rectify the issue. Depending on the nature of the problem, you have the following options for resolution:
- In-house credit up to 50% of the value of the item
- In-house credit or replacement for missing product
- New product or replacement product up to a 50% discount
- Refund for shipping
- Send out a grommet kit for missing grommet
- Someone to reach out to you.